Service and guarantee

Save time and money on the maintenance and installation of your energy chain systems

We have the expertise when the job calls for reliable energy supply systems and their installation at the customer's site, ranging from individual energy chain link replacement to major ​ modernisation projects, from individual component assembly to fully harnessed systems. This experience also allows us to give a system guarantee of ​36 months on energy supply systems installed by igus* – after all, we know our products and services​.

Your benefits at a glance:

• Fast, professional installation by specialised installation staff
  saves installation time and costs, increases the service life, prevents failures.
• Predictable fixed prices for the installation and maintenance
  saves you administrative work in planning and purchasing.
• Predictable installation time for your energy chain system
  helps you with your scheduling and contributes to increasing your plant availability.
• Short travels due to a well-developed international service network - also close to you
  quick reaction times worldwide, short response times, low installation costs and certified quality.
• Short-term, flexible installation dates
  if you need immediate support or if the scheduled date has to be shifted. Just give us a call and we will find a solution.
• Everything from one source, directly from the manufacturer - guaranteed!
  We will be there for you! From on-site design to project planning, installation and commissioning to maintenance.

igus services in detail** 

New installation

• Documenting conditions at your construction site
• Planning and installation co-ordination
• As desired, organisation of installation equipment (scaffold, telescopic work platform, truck-mounted crane, hoists, crossbeams, etc.)
• Quick, flawless installation of the entire energy chain system in your application on your premises
• Initial operation and system guarantee

Modernisation/conversion/retrofitting

• On-site measurement, free of charge
• Project planning and detailed proposal
• Planning and installation co-ordination
• As desired, dismantling of the existing system
• Fast installation and commissioning of a complete energy chain system
• Maintenance service/system guarantee

Inspection

• Assessment of the technical condition of e-chains, guide troughs and cables
• Inspection of the mechanical functions and travel end points (test drive)
• Inspection, measurement and assessment of the degree of wear
• Check for blockages and obstacles
• Determination of the repair and maintenance requirements
• Reporting defects and risks
• Advice on optimisation recommendations/measures to be taken
• Documentation in the checklist/inspection report

Maintenance

• Assessment of the technical condition of e-chains, guide troughs and cables
• Inspection of the mechanical functions and travel end points (test drive)
• Inspection, measurement and assessment of the degree of wear
• Check for blockages and obstacles
• Removing contamination (coarse foreign bodies) that can impair the safe functioning of the energy chain system
• Checks of bolted connections and torques (random samples)
• Cable/strain relief adjustment (as necessary)
• Minor repairs, such as the replacement of defective or missing crossbars
• Reporting defects and risks
• Advice on optimisation recommendations/measures to be taken
• Documentation in the maintenance handbook/test report

igus intelligent monitoring and maintenance

Intelligent condition monitoring: i.Sense

• i.Sense: [Sense = sensation] Describes the area of igus® condition monitoring
• detects machine status regularly or continuously
• uses fast switch-off to avoid crashes
• records data via modules
• i.Sense EC.P: push/pull force detection for energy chains
• i.Sense EC.B: break detection for energy chains
• i.Sense CF.P: tensile force monitoring for cables

Predictive maintenance: i.Cee

• i.Cee: [Cee, derived from to see] describes the area of predictive maintenance at igus®
• predicts exact maintenance
• prevents downtime or quality loss
• enables different input options (Siemens PLC­ connection, integrated acceleration­sensors EC.W/EC.IM, OPC­UA­servers etc.)
• offers customised output channels (IoT ­cloud­dashboard, local HTTP­dashboard, SMS, FANUC­field­system integration etc.)

* Guarantee applies to wear-related failure of igus components according to technical parameters to be agreed upon.